Shiping Policy

At Velozya, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region.

We currently deliver to:

🇦🇪 United Arab Emirates (UAE)
🇸🇦 Kingdom of Saudi Arabia (KSA)

Please review our Shipping Policy below for full details about processing times, delivery, and tracking.

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🚚 Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

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📍 Estimated Delivery Times

⏱ Note: Delivery times may vary depending on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15 → Free shipping on orders over AED 150

• KSA: SAR 20 → Free shipping on orders over SAR 200

👉 Shipping fees are automatically calculated at checkout based on your delivery location.

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🧾 Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

Delays may occur due to:

• Customs processing

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience and understanding in such situations.

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📨 Incorrect Address Policy

Please ensure your shipping address is accurate before placing your order.
Velozya is not responsible for delays or lost shipments caused by incorrect or incomplete address details.

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💬 Need Help?

If you have any questions about your order or delivery, feel free to contact us:

📧 velozyaofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia