Privacy Policy

At Velozya, your privacy is our top priority.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse, shop, or contact us.

1. Information We Collect

When you interact with Velozya, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order Information

  • Purchased items

  • Secure payment details

  • Order history

Device & Usage Data

  • IP address

  • Browser type

  • Cookies and tracking data to improve your browsing experience

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Provide customer support whenever needed

  • Share exclusive offers and product updates (only if you’ve opted in)

  • Improve and personalize your shopping experience on Velozya

3. Your Privacy Comes First

We never sell your personal information.
We only share data:

  • With trusted service providers (e.g., courier and logistics partners) to complete your order

  • When required by law in the UAE or Saudi Arabia

4. How We Protect Your Data

Your security matters to us. Velozya uses:

  • SSL encryption to secure your data during transmission

  • Secure payment gateways for safe online transactions

  • Restricted internal access to sensitive data

5. Your Rights (UAE & Saudi Arabia)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing emails at any time

📧 To make a request, email us at: velozyaofficial@gmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember items in your shopping cart

  • Offer personalized product recommendations

  • Improve website performance and loading speed

👉 You can manage or disable cookies anytime through your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements.
The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about your privacy or data protection, feel free to reach out:

📧 velozyaofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia