FAQs
1️⃣ Do you offer free shipping?
✅ Yes! Velozya offers FREE shipping across Saudi Arabia and the UAE — with no minimum spend required.
Just shop your favorites and enjoy smooth delivery right to your doorstep.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
Fast, reliable, and always on time — that’s the Velozya promise.
3️⃣ Is Cash on Delivery (COD) available?
💵 Absolutely! Cash on Delivery is available throughout both UAE and KSA — for your convenience.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item.
Just make sure it’s unused, undamaged, and in its original packaging.
🔁 See our full Return & Refund Policy for complete details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS — so you can track your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
Don’t worry — Velozya has you covered!
If your order arrives damaged, defective, or incorrect, simply contact us right away.
We’ll arrange a free replacement or full refund — whichever you prefer.
7️⃣ Do you ship internationally?
🌍 Not yet!
We currently deliver only within the UAE and Saudi Arabia — but international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📧 Email: velozyaofficial@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
💯 Yes — 100% genuine.
We offer authentic, high-quality products sourced from trusted suppliers.
Your satisfaction is our top priority.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll try our best to assist.
📧 Just email us at velozyaofficial@gmail.com as soon as possible.
💬 Still Have Questions?
We’re always here to help.