Return & Refund Policy
At Velozya.com, your satisfaction is our top priority.
If you're not completely happy with your purchase, we’ve made our return and refund process simple, easy, and hassle-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
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The item is unused, undamaged, and in its original packaging
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The return request is made within 7 days of receiving your order
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You provide valid proof of purchase (order number or receipt)
❌ Non-Returnable Items
We cannot accept returns for:
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Used, damaged, or altered items
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Requests made after 7 days from delivery
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Final sale, clearance, or promotional items
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Gift cards or giveaway items
🔁 How to Return an Item
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Email us at 📧 velozyaofficial@gmail.com with your order number and reason for return
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Our team will review your request and send clear return instructions
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Ship the item back —
🔸 Return shipping cost is the customer’s responsibility unless the item was damaged or incorrect
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
💸 Refund Details
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Refunds are issued to your original payment method
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Your bank or payment provider may take additional time to reflect the refund
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You will receive an email confirmation once your refund is processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Include:
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Your order number
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Clear photos of the item received
👉 We will arrange a free replacement or offer a full refund — whichever you prefer.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or payment provider — sometimes it takes extra time
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Still no update? Contact us and we’ll help you right away
💬 Need Help?
We’re always here to assist you.
📧 velozyaofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia