Shipping Policy

Last Updated: June 2026

Thank you for shopping with Velozya Store. We strive to provide fast, reliable, and secure delivery services across the United Arab Emirates.

Shipping Areas

We currently deliver to all major cities and regions within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been dispatched, you will receive a shipping confirmation notification.

Estimated Delivery Time

• Dubai: 1–3 Business Days

• Other UAE Emirates: 2–5 Business Days

Please note that delivery times are estimates and may vary due to unforeseen circumstances, courier delays, weather conditions, or public holidays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Free shipping promotions may be offered periodically and will be clearly indicated on our website.

Cash on Delivery (COD)

Cash on Delivery may be available for selected locations within the UAE. Additional fees may apply for COD orders.

Failed Delivery Attempts

Customers are responsible for providing accurate delivery information. If delivery fails due to incorrect address details or customer unavailability, additional shipping charges may apply for re-delivery.

Order Tracking

Once your order has been shipped, tracking information will be provided via email, SMS, or WhatsApp where applicable.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will investigate the issue and work towards a suitable resolution.

Contact Us

Velozya Store

Address: Dubai Mall, Dubai, United Arab Emirates

Phone: +971 50 181 4229

Email: velozyaofficial@gmail.com

For any questions regarding shipping, delivery, or order status, please contact our customer support team.